Last updated: May 15, 2026
1. Overview
Our refund and return policy applies to all products and services purchased through our website fitandsolutions.co.za. We strive to ensure your satisfaction with our offerings.
2. Services Refunds
For our service-based offerings (VPN services, internet access, IT support, general IT services, cleaning services, office supplies management, and software development):
- Refunds for services are considered on a case-by-case basis
- Customers must request a refund within 7 days of service completion
- Refunds are subject to verification of service delivery and quality
- Partial refunds may be offered for incomplete or unsatisfactory service
3. Product Returns
For physical products (computer rentals, office supplies):
- Products must be returned in their original condition within 14 days of delivery
- Customers are responsible for return shipping costs unless the product is defective
- Refunds will be issued to the original payment method upon receipt and inspection of returned items
- Computer rentals must be returned in working condition with all accessories
4. Digital Products
For digital products and software downloads:
- Due to the nature of digital products, refunds are generally not available once downloaded or accessed
- Exceptions may be made for defective products or failure to deliver as described
- Refund requests must be made within 7 days of purchase
5. Refund Process
To request a refund:
- Contact us through our contact page with your order number and reason for refund
- Our team will review your request within 3-5 business days
- If approved, refunds will be processed within 7-10 business days
- You will receive email confirmation of your refund status
6. Non-Refundable Items
The following items are non-refundable:
- Custom software development work already commenced
- Consultation services already provided
- Subscription fees for services already used
- Perishable office supplies
- Cleaning services already performed
7. Changes to Policy
We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on this page.
8. Contact Us
If you have any questions about our refund and return policy, please contact us through our contact page.